At People Future, we are dedicated to providing exceptional care and support to our clients. To ensure a smooth and transparent payment process, please review our payment policy outlined below.

1. Payment Methods

We accept the following payment methods:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• Bank Transfers
• Online Payment Platforms (e.g., PayPal)

2. Payment Terms

• Service Booking: Payment for services must be made in advance to secure your booking. We will confirm your appointment upon receipt of payment.
• Prepaid Packages: For clients who purchase service packages in advance, payment is required at the time of purchase. Packages are valid for the specified duration and can be used according to the agreed schedule.

3. Payment Schedule

• One-Time Services: Payment is due at the time of booking. We will send a confirmation receipt upon processing your payment.
• Recurring Services: For ongoing care services, payments will be collected on a [weekly/bi-weekly/monthly] basis, as agreed upon. An invoice will be sent prior to each payment period, and payment must be made by the specified due date.

4. Late Payments

• Late Fees: A late fee  may be applied to overdue payments. If payment is not received within 2 days of the due date, services may be suspended until the outstanding balance is cleared.
• Account Suspension: Continued failure to make timely payments may result in the suspension of services and possible termination of the care agreement. Reinstatement of services will require settling the overdue balance and may incur additional administrative fees.

5. Refunds and Adjustments

• Refunds: Refunds are handled according to our Refund Policy, which provides details on eligibility and processes for refunds. Please review the Refund Policy for more information.
• Service Adjustments: If there are any discrepancies or adjustments needed for the services provided, please contact us within [insert number] days of the service date. We will review and make necessary adjustments to your account. Any adjustments will be reflected in your next invoice.

6. Invoicing

• Invoice Details: All invoices will include a detailed breakdown of services provided, payment due dates, and any applicable fees. Invoices will be sent via email or postal mail as preferred.
• Dispute Resolution: If you have any concerns or disputes regarding an invoice, please contact us within [insert number] days of receipt. We will work to resolve any issues promptly.

7. Contact Us

For any questions or concerns regarding payments, please contact us:

• Phone: +447554004292 / +447380990062
• Email: info@peoplefuture.uk
• Address: ALLYN COURT, 104, TWYFORD ROAD, EASTLEIGH SO50 4BS