1. Introduction

Welcome to People Future. These terms and conditions outline the rules and regulations for the use of our services. By accessing and using our services, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of them, you must not use our services.

2. Definitions

• “Company,” “we,” “us,” and “our” refer to People Future.
• “Client,” “you,” and “your” refer to the individual or entity using our services.

3. Services

People Future provides personal care services to vulnerable adults, including but not limited to companionship, housekeeping, transportation, and daily life support. The specific services provided will be detailed in the care plan agreed upon with the client.

4. Booking and Appointments

• All bookings must be made in advance through our website or by phone.
• Appointments are subject to availability.
• Clients must provide accurate and complete information when booking services.

5. Payment Terms

• Payment for services must be made in accordance with the agreed care plan.
• Invoices will be issued on a regular basis as outlined in the care plan.
• Payments are due upon receipt of the invoice unless otherwise specified.

6. Cancellation Policy

• Clients may cancel or reschedule appointments with at least 24 hours’ notice.
• Cancellations made less than 24 hours in advance may be subject to a cancellation fee as specified in the care plan.

7. Client Responsibilities

• Clients must provide a safe and secure environment for our caregivers to perform their duties.
• Clients must inform us of any changes in the client’s health, medication, or care requirements.

8. Caregiver Conduct

• Our caregivers are trained professionals who are expected to perform their duties with respect and professionalism.
• Any concerns or complaints regarding caregiver conduct should be reported to us immediately.

9. Liability

• People Future is not liable for any loss, damage, or injury caused by the actions or omissions of the client or third parties.
• Our liability is limited to the cost of the services provided.

10. Confidentiality

• We are committed to maintaining the confidentiality of our clients’ personal information.
• We will not disclose any personal information to third parties without the client’s consent, except as required by law.

11. Amendments

• We reserve the right to amend these terms and conditions at any time.
• Clients will be notified of any changes to the terms and conditions.

12. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or related to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Information

If you have any questions about these terms and conditions, please contact us at:

People Future

ALLYN COURT, 104, TWYFORD ROAD
EASTLEIGH SO50 4BS
Phone: +447554004292, +447380990062
Email: info@peoplefuture.uk

By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.